It does not charge
If nothing happens when you plug it in, try another cable first; if it still won’t charge, bring it in.
iPhone 11 charging port repair · NYC
If the iPhone will not charge, works only with the cable in a certain position, or connects intermittently, choose the NYC store you plan to visit and bring the complete device. The team will assess the charging complaint before confirming the repair path.
No exact model or diagnosis required to contact us. Confirm visiting options with your chosen store.

You don’t need to know if it’s the port, the cable or the battery. Tell the store what happens when you plug it in.
Start with what you notice
The store confirms the repair after seeing the actual iPhone. The page helps you act without turning the first contact into a technical interview.
If nothing happens when you plug it in, try another cable first; if it still won’t charge, bring it in.
Charging that starts and stops, or works only at an angle, often means a worn port.
Lint packed into the port can stop the cable seating fully; the store checks before replacing anything.
Professional repair path
A charging problem can be the port, the battery or the cable. The store finds which one before any work, and a port replacement usually takes 30–60 minutes.
Find your storePick the store you plan to visit. Prices are the same at all five, and each store card has its address, hours and directions.
Say what happens when you plug it in; the team tests the port and the battery.
The store tells you the cause and the price before starting.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
Supplied charging port
$120.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storePrices apply to the service and parts option shown. “From” prices are starting prices. Additional faults may require a different repair; we’ll confirm the total with you before any work begins.
More repair context
The sections below cover repair questions, assessment and the next steps. Your chosen store confirms the recommended work and its terms before the repair begins.
Your device may have a damaged or dirty port that needs to be fixed with the iPhone Repair Cafe.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
The charging port is open to water, dust and lint every day.
When you mistreat a device and forcefully take out the cable from the port, it may affect the pins either breaking them or bending them.
Water in the port can corrode the pins and stop charging.
In all such cases, you will not be able to charge the device any longer.
If another cable and charger don’t help, bring the iPhone to any of our five NYC stores.
iPhone 11 uses a Lightning connector for charging.
Sometimes, it is completely broken and out of repair.
Then the port is replaced, usually in 30–60 minutes.
iPhone Repair Cafe replaces the port at any of five NYC stores, usually in 30–60 minutes.
Buttons, etc.
For questions, send the short form and the store calls you back.
Micro Soldering: Our team is experienced in micro soldering.
Experienced team: our stores have 15+ years of iPhone repair behind them.
A diagnostic assessment helps identify what is wrong with your device and determine the repair needed and its price. We explain the diagnostic fee before the assessment. You receive our findings and a repair estimate, and work begins only after you approve the repair and total price.
Maybe you are thinking of dirt but the port has accidental damage.
We thoroughly check the problem and update you about the price.
Most other repairs have a 30-day limited warranty. This warranty does not cover repairs using customer-supplied parts or water-damaged devices.
We explain the replacement part options for your device and confirm your choice before the repair begins.
Five real NYC stores
Directions never require a form. Starting a repair opens the existing short request with this store already selected.
247 E 77th St
New York, NY 10075
Mon–Fri 10–7 · Sat 12–6 · Sun closed
1722 Kings Hwy
Brooklyn, NY 11229
Daily 10–7
347 5th Ave, 15th floor, Suite 1502
New York, NY 10016
Mon–Fri 10–6:45 · Sat 12–6 · Sun closed
8319 3rd Ave
Brooklyn, NY 11209
Mon–Fri 10–7 · Sat–Sun closed
6908 Bay Parkway
Brooklyn, NY 11204
Mon–Fri 10–7 · Sat–Sun 11–7
Before you visit
No. Tell the store what happens when you plug it in; the team tests the port and the battery.
No. The store checks the complete device before deciding whether repair, replacement, or another path is appropriate.
The iPhone 11 charging port price is in the price list above. It covers parts and labor, tax is extra, and it is the same at all five stores. If the check shows the battery or the cable is the problem instead, the store tells you before any work.
Yes, a 30-day limited warranty. It does not cover water damage or parts you bring yourself.
Charging port repairs usually take 30–60 minutes. The store confirms the time when it checks the phone.
Walk-ins are welcome at all five stores during opening hours. Booking a time helps us plan your visit, and we’ll send you a reminder. A booked time reserves device check-in, not repair completion.