MacBook Air
Tell the store which Air you have, using the model year or model identifier when available. Describe power, charging, screen, keyboard, or trackpad changes without assuming a particular replacement part is needed.
MacBook Air and Pro enquiries
MacBook Air and Pro repair at five NYC stores.
For a MacBook Air or MacBook Pro, bring the Mac to the store you plan to visit and tell us the model or year if you know it. The store checks it and names the price before any work; a diagnostic is $75 standard or $99 advanced.
MacBook prices are not listed online yet: the store names the price after the check. Most repairs carry a 30-day limited warranty; liquid damage repairs carry none.
The name alone does not identify the hardware. Model details, symptoms, and your data priorities help frame the enquiry.
Useful context
MacBook Air, MacBook Pro, and the symptom.
Earlier MacBook information is brought together here. Check current availability instead of relying on older articles or offers.
MacBook Pro
Mention the model year and screen size if known, plus whether the problem affects the built-in display, an external display, charging, or startup. Different Pro generations can require different assessment and repair options.
Data and recent damage
Say whether there was a spill or impact, whether the Mac can start, and whether important files are backed up. Data recovery is a separate question; do not assume it is included or possible.
The next step
Ask the questions that change the plan.
A confirmed assessment route is more useful than a general promise to repair any laptop.
Contact the right store- 01
Collect the model information
If the Mac starts, About This Mac can help identify it. If it does not, share the model marking or approximate purchase year when known. Do not send passwords or sensitive screenshots.
- 02
Walk in or call ahead
Walk in during opening hours, or call the store so the part for your model is ready. Bring the Mac and its charger; some repairs need the Mac to stay for a day or two.
- 03
Discuss options before approval
Ask about the proposed scope, price, timing, and effect on your data. Make a backup if practical and tell the team if retaining files is your main concern. Do not treat an enquiry as a repair booking.
Questions and answers
Before deciding what to do.
Does this cover both MacBook Air and MacBook Pro enquiries?
Yes. All five stores repair MacBook Air and MacBook Pro models; the year and size set the part and the price.
Can you guarantee my files will be recovered?
No recovery guarantee is made here. Explain the state of your backups and ask whether a separate data-recovery assessment is available before approving any work.
Should I arrive without contacting the store?
You can walk in during opening hours. Calling ahead lets the store have the part for your model ready. The diagnostic is $75 standard or $99 advanced, and the store names the repair price before any work.