The damaged area
Explain where the back is cracked, whether glass is missing, and whether the frame or camera area also appears damaged. Avoid handling loose glass or pressing on exposed areas.
iPhone 12 Pro · back glass assessment
iPhone 12 Pro back-glass damage: check the phone beyond the crack.
When the back of your iPhone 12 Pro is damaged, mention more than the crack. Camera behavior, charging, the surrounding frame, and other changes after the impact can matter to the assessment and the repair scope.
Confirm current assessment and repair options for your iPhone 12 Pro with the intended store. Price, parts availability, and timing need a device-specific answer.
Use the full iPhone 12 Pro model name. The standard iPhone 12 and iPhone 12 Pro Max have separate guides; a shared generation does not establish interchangeable repair options.
Useful context
What to report about your iPhone 12 Pro.
Use the full iPhone 12 Pro model name. The standard iPhone 12 and iPhone 12 Pro Max have separate guides; a shared generation does not establish interchangeable repair options.
Camera and charging changes
Mention blurry images, focus problems, or charging changes after the damage. Outer rear glass and camera cover glass are different areas; the symptoms need to be considered together without assuming the same repair.
The rest of the device
Report front-screen behavior, touch, sound, power, and any other change after impact. A cosmetic-looking crack does not prove the rest of the device is unaffected.
The next step
Choose the next step for this iPhone 12 Pro.
The model, its condition, and your priorities shape the assessment. A page about a symptom is not a diagnosis or a current quote.
Contact the right store- 01
Identify the device when you can
Tell the store it is a iPhone 12 Pro if known. If you are unsure of the variant, describe the phone and problem instead of choosing a replacement part; model identification can be discussed with the team.
- 02
Prepare your questions and data
If the phone is usable, consider a current backup. Explain when retaining data is your priority. Ask whether the intended location can assess this model and whether an assessment fee applies.
- 03
Agree on the actual work
Once the device is assessed, discuss the recommended scope, current price, timing, and any symptoms the proposed work may not address. Approve the work based on that answer, not a historical price or generic promise.
Clear pricing before your repair.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
iPhone 12 Pro
Back glass replacement
Supplied back glass
$120.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storePrices apply to the service and parts option shown. “From” prices are starting prices. Additional faults may require a different repair; we’ll confirm the total with you before any work begins.
Questions and answers
Before deciding what to do.
Should I use the iPhone 12 or 12 Pro Max guide instead?
Use this guide for iPhone 12 Pro. If you have another variant or are unsure, tell the store so the device can be identified before the repair scope and availability are discussed.
Is rear glass damage the same as camera damage?
No. Describe the rear glass, camera area, and camera behavior separately. The assessment should determine which areas need work.
Are a price and completion time guaranteed for my iPhone 12 Pro?
No. Confirm current assessment and repair options with the intended store. Price and timing depend on the device, findings, proposed work, and availability.