Screen or touch problems
Cracks, display changes, or touch that does not respond are useful symptoms to show the store on the complete device.
iPhone 12 repair · NYC
If the iPhone 12 is cracked, not charging, draining quickly, unresponsive, or simply not working as expected, choose the NYC store you plan to visit. A short symptom description is enough; the team can assess the complete device in person.
No exact model or diagnosis required to contact us. Confirm visiting options with your chosen store.

“It will not turn on,” “the screen is broken,” or simply “not working” is enough to start. Part and diagnosis stay optional in the request.
Start with what you notice
The store confirms the repair after seeing the actual iPhone. The page helps you act without turning the first contact into a technical interview.
Cracks, display changes, or touch that does not respond are useful symptoms to show the store on the complete device.
Unexpected draining, shutdowns, or trouble charging can begin with similar symptoms but may require different work.
A short description of what is happening is enough. The first request does not require selecting a component or repair.
Professional repair path
The selected store starts with the actual symptoms and device condition, then explains the appropriate next step instead of relying on a universal online diagnosis, price, or timing promise.
Find your storeSelect the real location that should own the request. Directions remain available without completing a form.
Use the words you already have. Exact parts and technical diagnosis are not required to start.
The store assesses the device and explains the recommended repair and price. Repair timing is confirmed in the store, not on the website.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
One lens cover
$75.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeCleaning only
$69.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeSupplied battery
$99.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeAll lens covers
$125.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeSupplied back glass
$120.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeLCD
$129.00Tax additional. Parts and labor included for the service shown.
LCD screen repairs are not covered by a warranty.
Same price at all five stores.
Choose a storeOLED
$155.00Tax additional. Parts and labor included for the service shown.
OLED screens we supply and install have a 12-month limited warranty.
Same price at all five stores.
Choose a storeSupplied charging port
$129.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storePrices apply to the service and parts option shown. “From” prices are starting prices. Additional faults may require a different repair; we’ll confirm the total with you before any work begins.
More repair context
The sections below cover repair questions, assessment and the next steps. Your chosen store confirms the recommended work and its terms before the repair begins.
When your iPhone 12 is malfunctioning, blinking, or facing any issue, then switch to the iPhone Repair Cafe.
Our technicians assess your iPhone 12, explain the recommended repair and discuss the available parts options with you.
A diagnostic assessment helps identify what is wrong with your device and determine the repair needed and its price. We explain the diagnostic fee before the assessment. You receive our findings and a repair estimate, and work begins only after you approve the repair and total price. Repair time depends on the issue, the work required and parts availability. Your chosen store will confirm the expected turnaround after assessing your iPhone.
Walk-ins are welcome at all five stores during opening hours. Booking a time helps us plan your visit, and we’ll send you a reminder.
iPhone 12 has a 6.1-inch Super Retina XDR OLED display, an A14 Bionic chip, a dual-camera system and a TrueDepth front camera.
It may have many problems like software doesn’t work, or a screen cracks, or the battery doesn’t charge.
This happens with wear and tear, and accidental or water damage.
You can avail the option of moving to a parent company.
If your device may be covered by Apple or AppleCare, check your coverage and service options with Apple before choosing a repair provider.
Contact your chosen store to discuss the problem and request an estimate. If a diagnostic assessment is needed, the store will explain the diagnostic fee before proceeding.
A screen may be cracked, smashed, and shattered due to an accident.
It could have glitching issues that need to be fixed.
When a screen is smashed then it needs to be replaced.
When it has software problems then our IT team will handle it.
A non-removable lithium-ion battery can be a tough task for our experts as it is not easily removed.
Don’t worry, we have experts to deal with such issues.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
Our technicians assess your iPhone, explain the recommended repair and discuss the available parts options with you.
On our behalf, we do enhance their skills through training and workshops.
We explain the replacement part options for your device and confirm your choice before the repair begins.
Repair time depends on the issue, the work required and parts availability. Your chosen store will confirm the expected turnaround after assessing your iPhone.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
The store explains the recommended work and confirms the total price with you before the repair begins.
OLED iPhone screens we supply and install have a 12-month limited warranty; most other repairs have a 30-day limited warranty. LCD screens and water-damaged devices are not covered. The 30-day warranty does not apply to repairs using customer-supplied parts.
Contact your chosen store to discuss the problem and request an estimate. If a diagnostic assessment is needed, the store will explain the diagnostic fee before proceeding.
A diagnostic assessment helps identify what is wrong with your device and determine the repair needed and its price. We explain the diagnostic fee before the assessment. You receive our findings and a repair estimate, and work begins only after you approve the repair and total price.
We fix iPhone 12, 12 Pro, and 12 Pro Max.
Five real NYC stores
Directions never require a form. Starting a repair opens the existing short request with this store already selected.
247 E 77th St
New York, NY 10075
Mon–Fri 10–7 · Sat 12–6 · Sun closed
1722 Kings Hwy
Brooklyn, NY 11229
Daily 10–7
347 5th Ave, 15th floor, Suite 1502
New York, NY 10016
Mon–Fri 10–6:45 · Sat 12–6 · Sun closed
8319 3rd Ave
Brooklyn, NY 11209
Mon–Fri 10–7 · Sat–Sun closed
6908 Bay Parkway
Brooklyn, NY 11204
Mon–Fri 10–7 · Sat–Sun 11–7
Before you visit
Yes. A simple description such as “not working” is enough to start. The selected store can assess the complete device in person.
Screen, touch, battery, charging, camera, speaker, button, and other hardware or software symptoms are all useful starting points. The store confirms the actual repair after assessment.
No. The request needs only your selected store, name, phone, and an optional short problem description.
The selected store confirms the recommended work and price after assessing the actual device. The website does not use one headline price for every problem.
No. Timing depends on what the in-person assessment finds and the repair path the selected store recommends.
Walk-ins are welcome at all five stores during opening hours. Booking a time helps us plan your visit, and we’ll send you a reminder. A booked time reserves device check-in, not repair completion.