Calls are hard to hear
If people sound far away on calls, the earpiece at the top of the phone may be blocked or damaged.
If the iPhone sounds wrong, start with what you hear.
Quiet calls, distorted audio, missing alerts, or sound that comes and goes can have different causes, and not all of them are the speaker. Choose the store you plan to visit; the team tests the sound in person and tells you the price before any repair.
No exact model or diagnosis required to contact us. Confirm visiting options with your chosen store.

Tell the store what sounds wrong: quiet calls, crackling music or missing alerts. The team works out whether it is the speaker, earpiece or microphone.
Start with what you notice
The store confirms the repair after seeing the actual iPhone. The page helps you act without turning the first contact into a technical interview.
If people sound far away on calls, the earpiece at the top of the phone may be blocked or damaged.
Crackling or buzzing from the bottom speaker can follow a drop or liquid; the store tests it before replacing anything.
Sound that cuts in and out is worth a visit too; tell the store when it happens.
Professional repair path
The team listens to the problem on the phone itself, then names the part and the price.
Find your store“Calls are quiet,” “sound is distorted,” or simply “audio problem” is enough.
The store plays sound through the speaker and earpiece and tests the microphones.
The store tells you what is wrong and what the repair costs before any work starts.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
Contact your chosen store for the current price for your model and repair. We’ll confirm the recommended work and total before you approve it.
View repair pricing informationMore repair context
The sections below cover repair questions, assessment and the next steps. Your chosen store confirms the recommended work and its terms before the repair begins.
Repair time depends on the issue, the work required and parts availability. Your chosen store will confirm the expected turnaround after assessing your iPhone.
Do you have difficulty hearing through your iPhone due to low or distorted sound?
If you are facing difficulty making important calls due to no sound, bring the iPhone to any of our five NYC stores and we will find out whether it is the speaker.
Repair time depends on the issue, the work required and parts availability. Your chosen store will confirm the expected turnaround after assessing your iPhone.
We repair the bottom speaker, the earpiece and the microphones.
iPhone speaker problems do not mean you should get a new iPhone– in fact you can get a repair and save both your time and money.
The store assesses the affected part and explains whether repair, replacement or another step is appropriate before work begins.
Why Choose iPhone Repair Cafe?
Our technicians assess your iPhone, explain the recommended repair and discuss the available parts options with you.
We explain the replacement part options for your device and confirm your choice before the repair begins.
Repair time depends on the issue, the work required and parts availability. Your chosen store will confirm the expected turnaround after assessing your iPhone.
Back up your iPhone before service whenever possible. If preserving your data is a priority, tell the store before the assessment so the technician can discuss the available options and risks with you.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
Most other repairs have a 30-day limited warranty. This warranty does not cover repairs using customer-supplied parts or water-damaged devices.
Muffled or Distorted Sound: This can result from physical damage, software issues, or blocked speaker openings.
Our technicians inspect and clean the speaker and repair or replace faulty parts.
No Sound from the Speaker: Possible causes include a broken speaker or outdated iOS.
We inspect the speaker, test it, and replace it only if it has failed.
Intermittent Speaker Problems: These issues may arise from audio processor issues or software problems.
We test the speaker, check its connection and update iOS before replacing a part.
Water Damage to the Speaker: We open the device, clean and inspect for corrosion, replace damaged speakers, dry thoroughly, reassemble, and test the speaker. Water damage repairs carry no warranty.
Bluetooth Connectivity Issues: Problems with pairing, connectivity loss, or latency can affect sound quality.
We check the settings first, so you don’t pay for a part the phone doesn’t need.
Headphone Glitches: on older iPhones with a headphone jack, a damaged jack can make the phone think headphones are plugged in, which silences the speaker.
We clean or replace the jack and test the speaker again before you pick up the phone.
The cost depends on the iPhone model and on which part is damaged, so the store quotes it after the check.
We inspect your device and give a clear estimate of the problem without any hidden charges.
Our team assesses your iPhone speaker and explains the recommended repair before work begins.
Choose the store you plan to visit and tell us what you hear; a short note is enough.
Walk in during opening hours, or book a time so the store expects you.
Five real NYC stores
Directions never require a form. Starting a repair opens the existing short request with this store already selected.
247 E 77th St
New York, NY 10075
Mon–Fri 10–7 · Sat 12–6 · Sun closed
1722 Kings Hwy
Brooklyn, NY 11229
Daily 10–7
347 5th Ave, 15th floor, Suite 1502
New York, NY 10016
Mon–Fri 10–6:45 · Sat 12–6 · Sun closed
8319 3rd Ave
Brooklyn, NY 11209
Mon–Fri 10–7 · Sat–Sun closed
6908 Bay Parkway
Brooklyn, NY 11204
Mon–Fri 10–7 · Sat–Sun 11–7
Before you visit
No. A blocked grille, a setting or a damaged speaker can sound the same, so the store checks before replacing anything.
It depends on the model and on what the check finds, so the store gives you the price before any work. A diagnostic is $75 standard or $99 advanced.
Yes, a 30-day limited warranty. It does not cover water damage or parts you bring yourself.
That’s fine. Say what happens on calls, in videos or with alerts, and the store finds the cause in person.
No. The store identifies the model when you bring the phone in.
Walk-ins are welcome at all five stores during opening hours. Booking a time helps us plan your visit, and we’ll send you a reminder. A booked time reserves device check-in, not repair completion.