Screen or touch problems
Cracked glass, lines or dead touch: the screen comes in two types, both priced below.
iPhone 12 Pro Max repair · NYC
If the iPhone 12 Pro Max is cracked, not charging, draining quickly or not working as expected, bring in the complete iPhone. The prices for the common repairs are listed below and are the same at all five NYC stores; a short description of the problem is enough.
No exact model or diagnosis required to contact us. Confirm visiting options with your chosen store.

“It won’t turn on,” “the screen is broken” or just “not working” is enough. Screen, battery and charging port prices are listed below.
Start with what you notice
The store confirms the repair after seeing the actual iPhone. The page helps you act without turning the first contact into a technical interview.
Cracked glass, lines or dead touch: the screen comes in two types, both priced below.
Fast drain or random shutdowns are often the battery; not charging can be the port or the battery, and the store checks which.
Cameras, sound, buttons and back glass: describe what is wrong and the store finds the cause.
Professional repair path
The store starts with what you describe and what it finds on the phone. Listed repairs keep their listed price; anything else is quoted before work starts.
Find your storePick the store you plan to visit. Prices are the same at all five, and each store card has its address, hours and directions.
The team checks the symptom on the phone itself, so you don’t have to name a part.
Screen, battery and charging port repairs usually take 30–60 minutes; the store confirms the time when it checks the phone.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
One lens cover
$75.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeCleaning only
$69.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeSupplied charging port
$120.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeSupplied back glass
$120.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeTwo lens covers
$125.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeAll lens covers
$150.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storeLCD
$129.00Tax additional. Parts and labor included for the service shown.
LCD screen repairs are not covered by a warranty.
Same price at all five stores.
Choose a storeOLED
$155.00Tax additional. Parts and labor included for the service shown.
OLED screens we supply and install have a 12-month limited warranty.
Same price at all five stores.
Choose a storeSupplied battery
$129.00Tax additional. Parts and labor included for the service shown.
Same price at all five stores.
Choose a storePrices apply to the service and parts option shown. “From” prices are starting prices. Additional faults may require a different repair; we’ll confirm the total with you before any work begins.
More repair context
The sections below cover repair questions, assessment and the next steps. Your chosen store confirms the recommended work and its terms before the repair begins.
When something goes wrong with your iPhone 12 Pro Max, bring it to any of our five NYC stores.
Bring your iPhone 12 Pro Max to your chosen store for an assessment of the problem and recommended repair.
Opening hours for each store are on this page.
iPhone 12 Pro Max has a 6.7-inch Super Retina XDR OLED display with a resolution of 2778 by 1284 pixels, an A14 Bionic chip and a triple-camera system.
Water damage issues are pretty common in such mobiles.
Any accident may halt the functioning of internal parts such as the logic board, screen, and speakers.
If your device may be covered by Apple or AppleCare, check your coverage and service options with Apple before choosing a repair provider.
Ask Apple to confirm the coverage terms that apply to your specific device and issue.
For more, fill short form and submit it to us.
A screen is the most important and fragile part of a mobile.
It could be cracked easily, shattered, or smashed in an accident.
In a water-damaged device, fluid makes its way into the display so it may have visible dent marks.
Sometimes, horizontal or vertical lines are also a major concern as they lead to the unresponsiveness of a display.
The screen comes in two types, OLED and LCD; both prices are listed above.
A battery may deteriorate with time.
Battery capacity and performance decline as it chemically ages. Its lifespan depends on charge cycles, use and care, rather than a fixed number of years.
Afterwards it needs replacing; the battery price is listed above and the replacement usually takes 30–60 minutes.
Battery condition, capacity and symptoms help determine whether battery service is needed.
Bring the phone to any of our five NYC stores.
Experienced team: our stores have 15+ years of iPhone repair behind them.
Our engineers are proficient in dealing with gaming consoles, tablets, mobiles, and laptops.
We explain the replacement part options for your device and confirm your choice before the repair begins.
Repair pricing depends on your device model, the repair needed and the parts option you choose. After we assess your device, we’ll confirm the repair and total price with you before work begins. Any additional repair requires your approval.
A diagnostic assessment helps identify what is wrong with your device and determine the repair needed and its price. We explain the diagnostic fee before the assessment. You receive our findings and a repair estimate, and work begins only after you approve the repair and total price. Contact your chosen store to discuss the problem and request an estimate. If a diagnostic assessment is needed, the store will explain the diagnostic fee before proceeding.
OLED iPhone screens we supply and install have a 12-month limited warranty; most other repairs have a 30-day limited warranty. LCD screens and water-damaged devices are not covered. The 30-day warranty does not apply to repairs using customer-supplied parts.
Five real NYC stores
Directions never require a form. Starting a repair opens the existing short request with this store already selected.
247 E 77th St
New York, NY 10075
Mon–Fri 10–7 · Sat 12–6 · Sun closed
1722 Kings Hwy
Brooklyn, NY 11229
Daily 10–7
347 5th Ave, 15th floor, Suite 1502
New York, NY 10016
Mon–Fri 10–6:45 · Sat 12–6 · Sun closed
8319 3rd Ave
Brooklyn, NY 11209
Mon–Fri 10–7 · Sat–Sun closed
6908 Bay Parkway
Brooklyn, NY 11204
Mon–Fri 10–7 · Sat–Sun 11–7
Before you visit
Yes. “Not working” is enough; the store checks the phone and tells you what is wrong.
Screens, batteries, charging ports, back glass, camera lenses, speakers, buttons and water exposure. The store confirms the repair after checking the phone.
No. Your store, name and phone are enough; the problem description is optional.
Screen, battery, charging port, back glass and camera lens prices for the iPhone 12 Pro Max are in the price list above. They cover parts and labor, tax is extra, and they are the same at all five stores. Other faults get a price after the check; a diagnostic is $75 standard or $99 advanced.
Screen, battery and charging port repairs usually take 30–60 minutes. For other repairs the store gives you the time after it checks the phone.
Walk-ins are welcome at all five stores during opening hours. Booking a time helps us plan your visit, and we’ll send you a reminder. A booked time reserves device check-in, not repair completion.